Description

Make the most of your day by working a part time shift! DISH Network is excited to announce that we are now hiring for part time shifts in our customer support center.

Part-Time hours vary between 10am-3pm and 6pm-12am and you can work a minimum 4 days/week, 16 hours/week (weekday and weekend day shifts).
Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.

Job Description
•Provide quality technical support service through one-call resolution to establish a long-term customer relation
•Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
•Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
•Assist customers with their billing and payments needs and accepting payments via credit card
•Sell multiple entertainment products and services as well as hardware systems and accessories
•Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
•Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
•Maintaining a professional appearance, behavior, and conduct
•Effectively work with peers in a team focused environment
•Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Education Experience
High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred.[ent